Privacy Policy

Information you provide to us

• Contact details such as name, company name, designation, email address and phone number, when you submit an enquiry form, request a consultation, or correspond with us by email or phone.
• Business information relevant to your certification engagement, such as your organization's scope of operations, existing management system documentation, policies, process records and other materials you share with us to provide gap analysis, documentation support, implementation assistance or internal audit support.
• Any other information you choose to provide when communicating with us, including through our AI Consultant tool, where available.

Information collected automatically

• Standard technical information such as IP address, browser type, device type, pages visited and time spent on the Website, collected through server logs and, where enabled, analytics tools.
• We do not currently use advertising or tracking cookies. See our Cookie Policy for full details of what our Website currently uses.

We use the information we collect to:

• Respond to your enquiries and provide requested information about ISO standards and our Services.
• Prepare proposals, deliver consulting, documentation, gap analysis, implementation, training and internal audit support services.
• Coordinate with independent, accredited certification bodies on your behalf where you have engaged us for certification coordination — always with your knowledge and, where required, your explicit instruction.
• Communicate with you about your engagement, including scheduling, deliverables and support.
• Improve our Website and Services.
• Comply with applicable legal, regulatory and accounting obligations.

We do not sell, rent or trade your personal information. We share information only in the following circumstances:

• With independent, accredited certification bodies, where you have engaged our certification coordination service and only to the extent necessary to facilitate your certification audit — the certification body's own privacy practices will also apply to information shared directly with them.
• With service providers who support our business operations (for example, email, hosting or scheduling tools), under obligations to protect your information and use it only for the purposes we specify.
• Where required by law, regulation, legal process or governmental request.
• To protect the rights, property or safety of ISO Certification Hub, our clients, or others.

We take reasonable administrative, technical and organizational measures designed to protect the personal and business information you share with us against unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal and engagement-related information for as long as necessary to provide our Services, maintain business and accounting records, meet legal or regulatory obligations, and resolve disputes. When information is no longer required for these purposes, we take reasonable steps to delete or anonymize it.

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legitimate business, legal and regulatory requirements.
• Withdraw consent for a specific use of your information, where our use is based on consent.

To exercise any of these rights, contact us at support@isocertificationhub.com. We will respond within a reasonable timeframe.

Our Website's use of cookies and similar technologies is described in our Cookie Policy, which forms part of this Privacy Policy.

Our Website and Services are directed at businesses and professionals, not individuals under the age of 18. We do not knowingly collect personal information from children.

Our Website may contain links to third-party websites, including websites of certification bodies and accreditation authorities. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page indicates when this Policy was last revised. Continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

In accordance with applicable Indian data protection and information technology regulations, if you have any grievance regarding the processing of your personal information, you may contact our Grievance Officer:

• Entity: Prisad Business Services LLP (operating as ISO Certification Hub)
• Email: support@isocertificationhub.com
• Phone: +91 8700109085
• Registered Office: [Registered Office Address], [City], [State], India

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the Courts of Delhi, India.

GSTIN: [GSTIN] | LLPIN: [LLPIN]