Refund & Cancellation Policy

Our Services involve dedicated consulting time, documentation work, and coordination with independent certification bodies from the point an engagement is confirmed. Because of this, our Services are provided on a no-refund basis once an engagement is confirmed, as set out below.

An engagement is considered confirmed once you have accepted a proposal, quotation or agreement and made the corresponding payment, whether in full or as an initial installment, in accordance with the terms communicated to you for that engagement.

All fees paid to us for our Services are non-refundable once an engagement has been confirmed. This applies regardless of the stage of the engagement, including if you subsequently decide not to proceed, change your business requirements, or do not complete the engagement for any reason on your part.

You may request to cancel an ongoing engagement at any time by contacting us in writing. Cancellation stops further work and further invoicing from the date we confirm receipt of your cancellation request, but does not entitle you to a refund of fees already paid for Services rendered or committed up to that point.

If you need to reschedule a workshop, audit-preparation session, training session or other scheduled activity, please contact us as early as possible. We will make reasonable efforts to accommodate rescheduling requests, at our discretion, without this being treated as a cancellation eligible for any refund.

Where your engagement involves certification coordination, any audit, certification, surveillance or recertification fees charged directly by the independent certification body are separate from our consulting fees, and are governed by that certification body's own refund and cancellation policy — not by this Policy. Please refer to the relevant certification body directly regarding any fees paid to them.

In the rare event that we are unable to deliver a Service you have already paid for, we will contact you to discuss options, which may include rescheduling or a credit toward future Services, at our sole discretion. This Policy does not create any entitlement to a refund beyond what is expressly stated here or required by applicable law.

If you have a concern about billing or this Policy, please contact us at support@isocertificationhub.com so we can review your engagement details and respond.

We may update this Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Changes apply to engagements confirmed after the update, unless otherwise agreed in writing.

This Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the Courts of Delhi, India.

GSTIN: [GSTIN] | LLPIN: [LLPIN]

• Email: support@isocertificationhub.com
• Phone: +91 8700109085